Terms and Conditions
The terms and conditions below apply to all coaching and mentoring services provided by Krystal Rose (“the coach”), to any individual or organization (“the client”) and constitute the contract for the service to be provided by Krystal Rose for the client. The term ‘coaching’ as here used covers life coaching, personal coaching, personal development, trauma recovery, executive coaching and retreat facilitator for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.
In the spirit of good practice, when you are purchasing coaching services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All coaching services and communication, email or otherwise, delivered by myself, Krystal Rose, as well as information on this website (coachkrystalrose.com) are meant to help you understand your current environment and mindset – to understand your accountability in your life, come to terms with your past, and to overcome it in order to move forward into happiness, well-being and abundance. Coaching is not a substitute for professional mental health care or medical care.
The term ‘coaching’ as here used covers life coaching and personal coaching, but it also extends to executive coaching, co-hosting coaching events, and retreat facilitation for clients.
Krystal is continually striving to ensure the standard of service she provides to her clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form.
In committing to life coaching with me, you acknowledge the following:
You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counselor or a medical professional.
For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “ by any United States body even though the sessions may take place in the United States as well as around the world.
You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.
You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.
You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.
You understand that to the extent our work together involves personal development and self-healing, your Coach is not promising outcomes including but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, or an increase in personal finances.
You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, he will do so to the extent the law requires.
You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom, and any other technology.
You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, partners, collaborators, co-hosts, vendors, executors, heirs, and employees from every claim, suit action, demand, or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
You further declare and represent that no promise, inducement, or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.
Terms & Conditions
The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. Krystal will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
Where no specific number is agreed sessions will be provided on a session-by-session basis.
In return for the fees payable by the client (or by a third party on their behalf), Krystal agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Krystal to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Format of Sessions
Sessions are either in person or by phone either via Zoom, FaceTime video or audio, or WhatsApp audio. In all cases, the client is responsible for calling the coach. The coach is open to other formats by mutual agreement. Krystal is responsible for ensuring that she is available for consultation at agreed times unless Krystal requests for rescheduling of the session (at no cost to the client).
The length of each session is set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may run over the allotted time by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.
Krystal's current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these from time to time, within reason. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of the session.
Krystal occassionally offers complimentary sessions as scholarships or part of a campaign (such as a "giveaway" or "giftaway") on social media and virtual and live events. These free (no cost) sessions are offered as part of marketing her services. The free sessions can be terminated and cancelled at her discression and is not obligated to full fill the number of complimentary sessions. The sessions will follow the same conditions and terms as paid sessions minus the fee. Krystal reserves the right to change, cancel, remove, and terminate sessions at will. from time to time. The value of the sessions will change from time to time.
Dates and Times of Sessions
The date and time of the first session and any subsequent session will be registered on the online agenda (“Wix Booking”) maintained on the website. Krystal agrees to maintain his availability to match that presented by the website and to honor the sessions booked through the “Wix” online bookings platform.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Fees can be paid online by debit or credit card, or via Zelle and Venmo payment platforms.
Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail.
Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by Krystal in advance of a coaching session Krystal is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Krystal may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact Krystal by text message or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Krystal will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
If a client needs to rearrange a coaching session, they should provide at least 24 hours' notice. No refunds will be given to clients for unused coaching sessions unless 24 hours notice has been given. In exceptional circumstances, Krystal may need to rearrange a coaching session. In those instances she will also give the client 24 hours' notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, an actual or potential conflict of interest, or other reasons, Krystal can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Krystal where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
Krystal will seek to enable the client to improve their quality of life and health to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life and health. Krystal has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, or to achieve their desired outcomes or goals.
Variation of Terms & Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Krystal and the client and confirmed by Krystal in writing by email or letter. In other cases, Krystal may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Krystal.
This contract is governed by the State of California whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
Feedback about the service is welcomed and can be given during a coaching session or by writing to Krystal[at]soulwonderful.com